google analytics settings not saving

#474235
  • Resolved Emmanuel Sojah

    3 years, 1 month ago

    Rank Math free

    i connected rankmath to my google analytics through rankmath dashboard, i enabled the install google analytics option but when i clicked on save, the option to install google analytics turns off and the settings returns to default. What should i do?

Viewing 10 replies - 1 through 10 (of 10 total)
  • Anas

    3 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Are you using the Firefox browser?

    If yes, can you please try saving the settings in an Incognito window in Chrome?

    Let us know if the issue persists.

    We are here to assist you.

    Emmanuel Sojah

    3 years, 1 month ago

    Rank Math free

    the issue still persists. i had google tag manager before i installed rankmath but when i installed rankmath i uninstalled the google tag manager plugin.

    Md. Sakib Khandaker

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Can you please try following the steps mentioned in the KB below to see if that works for you?
    https://rankmath.com/kb/settings-not-saved/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Emmanuel Sojah

    3 years, 1 month ago

    Rank Math free

    i tried those steps mentioned in the article you shared and the issue still persists.

    Anas

    3 years, 1 month ago

    Rank Math business

    Hello,

    We might need to take a closer look at the settings.

    Please let us know the Account, Property, and View to select from the dropdown and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Emmanuel Sojah

    3 years, 1 month ago

    Rank Math free

    Hello, should i send you my website login details?

    Md. Sakib Khandaker

    3 years, 1 month ago

    Rank Math agency

    Hello,

    Yes, you can share the login credentials with us in the sensitive data section, so that we can investigate the issue further for you.

    Looking forward to helping you.

    Thank you.

    Emmanuel Sojah

    3 years, 1 month ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Emmanuel Sojah

    3 years, 1 month ago

    Rank Math free

    ive sent it

    Anas

    3 years, 1 month ago

    Rank Math business

    Hello,

    I logged in to your website, selected the GA4 property from the dropdown, and saved the settings without any issues.

    The tracking code is also added to the page source.

    Please check and let us know if you have any questions.

    We are here to assist you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)

The ticket ‘google analytics settings not saving’ is closed to new replies.