Google Analytics Not Working Since RM Update

#93020
  • Resolved A O’Neill

    4 years, 1 month ago

    Rank Math free

    Hi

    Since your last update, GA has not been tracking visitors. The only way I can get GA to work is to go into RM settings and turn off the button for “Install Analytics Code”.

    How do I resolve this, or will you be issuing another update?
    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rank Math

    4 years, 1 month ago

    Hello

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Can you please tell us?
    1. If you had any Analytics code installed on your website prior to installing the Rank Math plugin?
    2. If so, are you seeing a drop in your Google Analytics account?
    https://www.google.com/analytics/web/
    3. If not, where are you referring it to?

    ;Looking forward to helping you.

    A O’Neill

    4 years, 1 month ago

    Rank Math free

    Hi

    Yes I did have the analytics code installed before the update.

    When I updated visitors stopped being recorded until I turned off the RM button that I mentioned previously.

    Thanks

    Rank Math

    4 years, 1 month ago

    Hello,

    In that case, please turn off the option in the Rank Math plugin to install the Google Analytics code on your website.

    Hope that helps. Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

You must be logged in to reply to this ticket.