Google Analytics Not Showing

#341478
  • Resolved Tyler Giles

    3 years, 10 months ago

    Rank Math free

    I just installed Rank Math last night, and I am already updated to the current version of 1.0.82. I am also running the current version 5.9 of WordPress. I have been a Google Analytics user for many years, and I have a lot of data for my website, including the last 90 days. In the Analytics section of WordPress>Rank Math, I see nothing. All values are zeroes. I have reconnected my google account 4 times now, and still have never seen any data on Rank Math. I am not using GA4. I DO see all of my Google Analytics properties in the drop down lists, so that part is definitely linking up just fine. No data is coming through to Rank Math though.

    Side question: Should my GA data for the last 90 days populate as soon as I link the account? This has been the case I have seen on tutorials on YouTube and such, but is not working for me.

    Thank you for your time!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Yes, the data fetch should start automatically once you configure the settings at Rank Math > General settings > Analytics.

    However, as the data is not fetched, you can follow these steps to fetch the data manually:

    1. Head over to WP Dashboard >> Rank Math >> Tools & Status and click the ‘Rebuild Index’ button https://i.rankmath.com/kecLYK
    2. Head over to WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the ‘Delete Data’ button and then click the ‘Update Data Manually’ https://i.rankmath.com/fvcsbF
    3. It will start the new data fetch from Google. You can reload the page to see the notice related to the import process.
    4. Once the process is complete. Please recheck the Analytics page.

    We really look forward to helping you.

    Thank you.

    Tyler Giles

    3 years, 10 months ago

    Rank Math free

    Perfect! So this didn’t appear to immediately resolve anything, but it still says “Fetching in Progress”. Is there any estimate on how long this should/would take? And it has never changed from:

    Storage Days: 0
    Data Rows: 0
    Size: 80 KB

    It looks like it might be hung up and/or not doing anything.

    I also completely uninstalled the plugin this morning as well, to see if that would fix, and I had the same issue.

    Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    It takes 17 minutes for the data to be fetched if the chosen range is 90 days. Increasing the number of data retention days will increase the time it takes to fetch.

    If the data is not fetched, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Tyler Giles

    3 years, 10 months ago

    Rank Math free

    Ok, I do see now, under General Settings the notification:

    “Rank Math is importing latest data from connected Google Services, 27 minutes 27 seconds remaining. Cancel Fetch”

    Which looks like will total an hour when it is finished. I will let that finish first, and see if this could possible fix the issue. Then I can get you hooked up with FTP and WP logins if I still get the same result.

    Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    Sure, let us know how it goes.

    We are here to assist you.

    Tyler Giles

    3 years, 10 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas

    3 years, 10 months ago

    Rank Math business

    Hello,

    I tried to fetch the data but the data is not getting fetched.

    Please reconnect the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings:
    reconnect

    Also, please share a screenshot of the last 30 days of Organic Traffic in Google Analytics and Search Console.

    You can share screenshots using https://imgbb.com/

    Once done, report back so we can continue debugging the situation.

    We look forward to helping you.

    RankBot

    3 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Google Analytics Not Showing’ is closed to new replies.