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Hi
This week my google analytics has stopped working. I’m really busy and havent got the head space or time to go through reactivating and connecting or whatever else is going to need to be done again. I dont know why its disconnected in the first place, it was working fine. Can you help ?
Kind regards
Andrew
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Hello,
Sure, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section and we will have a look.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Thank you so much for sharing your website’s admin login.
I checked your Analytics setup and it seems to be working just fine. Data is allocated on your analytics dashboard and in the scheduled actions (CRON job), the next data fetching should commence in the next 30 hours:
If there are inaccuracies in the analytics data, you may attempt to reconnect the Google account, to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:
This will fetch new data. Let us know how that goes.
If the issue persists, please do let us know and we will further investigate it for you.
Looking forward to helping you on this one.
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