Hello,
Thank you for contacting us and we regret the inconvenience caused.
Search Traffic is shown only with the PRO version of Rank Math. In the Free version, Search Clicks are shown instead. Could you please confirm if you have a PRO subscription of Rank Math?
Also, could you confirm if only the Search Traffic/Clicks metric is not shown or all the data in the Analytics dashboard of Rank Math are shown as 0? If all the data are shown as 0, please follow this guide and see if that fixes the issue: https://rankmath.com/kb/delete-old-analytics-data/
Looking forward to hearing back from you.
Thank you.
Search Traffic/Clicks metric shows zero.
I have deleted the data and updated it manually several times.
I have seen search traffic a few times for a while, but then it has disappeared.
Even after updating manually, it shows Cached Days: 0 Data Rows: 0 Size: 80 KB
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Initially, it shows around 49 minutes to download the data.
When I refresh the page it shows the impressions.
The impression count goes up as the data continues to download.
When the download is complete, and you refresh the page, the search impressions again become zero.
Hello,
Could you please provide working WordPress credentials so that we can verify the situation in detail on your website?
Looking forward to hearing back from you.
I disabled rank math analytics and instead installed the plugin in Sitekit by Google. Everything is working fine.
Hello,
We would like to further debug the issue.
Could you please share the WordPress logins of the website so that we can investigate further?
Looking forward to helping you.
Thank you.
okay i will share login details for you to debug
login details shared for debugging
Hello,
I was able to replicate the issue on your website.
Could you please add the FTP login details in the sensitive data section so we can check further?
We look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
i have shared FTP information as suggested
Can someone look into this, else I might have to go back to the site kit by google or search for another alternative.
Hello,
Even after triggering the import of fresh data the values remain at zero.
Could you please share the screenshot of the traffic data from Google Search Console for the last 30 days so we can compare it with the data coming to the plugin?
Looking forward to hearing back from you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
