Google Analytics Connection Trouble

Hello,

We apologise for the experience you are having using our plugin.

We would like to look at this further,

Please add our developer’s email address m*******@r*********** to your Google Search Console account to investigate and debug the issue on the connection.

You can follow this guide to add a user in Google Analytics: https://rankmath.com/kb/add-user-to-google-analytics/

Lastly, we might need to take a closer look at your website to investigate this further. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the plugin below to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Sorry for the delay. Yes, our developers have applied some changes and fixes to your website, which is why it is now working.

We simply reconnected your Google account to the plugin with the correct accounts, properties and views.

I used Code Snippets to install the Google Analytics tag in the header of the website. Should the “Install analytics code” be turned on or off?

If the tag you manually added using Code Snippet is working as intended, you don’t have to turn on that option in our plugin.

If I go to users to remove Mahesh as an administrator on the WordPress site, what should I select on the Delete Users window that pops up? It says, “Seems like your site URL has changed since you connected Rank Math. Click here to reconnect.” Do I click to reconnect?
Then it says, “What should be done with content owned by this user?” Do I “delete all content” or do I “attribute all content to:_______.”

Since the issue with the analytics has been resolved, you can now revoke or delete the user data of our developer.

As for the connection issue you experienced, please head over to WordPress Dashboard > Settings > General and make sure there are no mismatches in the WordPress URL and Site URL in those options.

If you have different website URLs in there, that would explain the issue as they need to match for the connection to happen correctly.

To remedy that, you need to add a filter code to your website that will bypass the URL check when you connect your Rank Math account to your website. This might help if there is some issue with your server configuration or DNS settings.

To add the filter code, please follow this guide: https://rankmath.com/kb/wordpress-hooks-actions-filters/

Here’s the filter code you need to add to your website.:

add_filter( 'rank_math/registration/do_url_check', '__return_false' );

You can add it to your theme’s functions.php file or use a plugin like Code Snippets.

For more information on why this issue happens and how to fix it, you can check this page: https://rankmath.com/kb/problems-while-connecting-account/

Let us know how that goes. Looking forward to helping you.