Google analytics code not added

#426162
  • Resolved BitEngines

    3 years, 4 months ago

    Rank Math pro

    Hi,

    I have enabled “Install analytics code”, but when checking my site, the Goggle Analytics code is not added to the site.

    What is the problem ?

Viewing 5 replies - 1 through 5 (of 5 total)
  • Jaideep Asrani

    3 years, 4 months ago

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    BitEngines

    3 years, 4 months ago

    Rank Math pro

    Could the use of the Patchstack plugin be the problem ?

    Prabhat

    3 years, 4 months ago

    Rank Math agency

    Hello,

    I installed the Patchstack plugin on my end but was unable to replicate the issue. However, depending on the configurations/settings of the plugin, it may/may not cause the issue.

    Could you confirm if by deactivating that plugin, the issue gets fixed?

    Looking forward to hearing back from you.

    Thank you.

    BitEngines

    3 years, 4 months ago

    Rank Math pro

    Just noticed your https://rankmath.com/free-vs-pro/ page and since I use Google Analytics 4, I wonder
    if the Free version of Rank Math not support Google Analytics 4 and that is the reason for that the GA4 tracking code is not added to the website ?

    Sharmin Islam

    3 years, 4 months ago

    Rank Math agency

    Hello,

    You can use GA4 in the Free version of the plugin as well.

    Could you please deactivate the Patchstack plugin and see if the issue gets fixed?

    If the issue still persists, please share your WordPress admin access mentioned above.

    Looking forward to helping you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Google analytics code not added’ is closed to new replies.