Google Analytics 4 not Saving

#283936
  • Resolved RNMUSA
    Rank Math free

    Hello, I went through this process (https://rankmath.com/kb/using-ga4/) and then SEE the “Account”, “Property”, and “View” in the Rank Math SEO Analytics page, but when I select the names from the drop down filters, they are not being saved when I click “Save Changes” at the very bottom.

    Is there a reason they are not being saved? Am I missing a step?

    Please let me know. Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)
  • — Update of the first Submit, when I click “Save Changes” these 3 fields “Account”, “Property”, and “View” go BLANK again and ask me to “Select Account” again. I cannot get the “Account”, “Property”, and “View” to save and still show after I click “Save Changes.”

    Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Are you using Firefox or Safari to save the Analytics settings?

    If yes, can you please try saving the Analytics settings in Chrome?

    Let us know if the issue persists in Chrome.

    We are here to help you.

    Hello, the issue seems to be that when you first save in Rank Math, and then refresh (which I did several times and still did “not” see the Saved Account), I left the Rank Math page, came back around 5+ minutes later, refreshed the page and THEN saw the saved changes in Rank Math. I only use Chrome. Not sure why the delay in seeing the information, but when you don’t first and immediately see, you think there’s a problem. This issue can be closed.

    Separate Question: In Rank Math for the “Install Analytics Code” [Enable this option only if you are not using any other plugin/theme to install Google Analytics code] — WOULD I leave this “un”clicked if I were to use the “Set up your tracking ID with WooCommerce” Option In “Google Ads” for a New Campaign? Please let me know. Thank you.

    Anas
    Rank Math business

    Hello,

    The delay must be happening due to the caching on your website.

    For the Tracking code, does the other plugin add the Analytics Tracking Code on your website?

    If it does, then you can keep the Install Analytics option disabled.

    Looking forward to helping you.

    Hello,
    Yes, the new “WooCommerce Google Analytics Integration” extension/plugin does add a Tracking ID. So, based on your above statement, I have DISabled the “Install analytics code” option on the RanK Math SEO “Analytics” page. Thank you for your help.

    I will mark this issue as resolved.

    Anas
    Rank Math business

    Hello,

    We are glad we addressed your concern. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Google Analytics 4 not Saving’ is closed to new replies.