Hello,
We apologize for the issue you are facing with the global schema templates not applying correctly on your pages. Thank you for raising this concern and providing detailed examples.
It seems that there might be a conflict or a bug affecting the application of the global schemas, especially since you mentioned that the Article schema is not being applied as expected on the specified page.
To address this issue, we recommend replying to this ticket with the details you’ve provided. A human agent from the Rank Math Support team will take over and investigate the problem further to ensure that your technical SEO is not adversely affected.
Thank you for your patience, and we look forward to resolving this for you soon!
Hello,
Thank you for contacting support.
That website is using the PRO plugin and its features but this account is only a Free account and the website is not currently connected to any active PRO account.
We cannot provide support for PRO features unless we can verify the purchase.
Please share the details of the account used to make this purchase so we can verify the same and provide further assistance.
Looking forward to hearing back from you.
Hi Miguel
I am an employee of the business and I am dealing with the optimization of the website. I cannot get access to the owner of the RM Pro account as I am merely the person who is dealing with the on-page SEO and schema.
I am attaching this screenshot as a proof that I am part of the website’s users https://i.imgur.com/uReRWPh.png
We have a complex structure and there’s a huge possibility that I won’t be getting access to the rankmath pro account holder.
Although my rankmath account is not a pro user, the website is using the business plan which has support included.
Hello,
Unfortunately, there’s nothing we can do until the purchase can be verified.
We checked the website in our platform and it’s not connected to any PRO account, as we mentioned before. We need to verify this because people might be using nulled versions of the PRO plugin and it’s against our policy to support those as mentioned here: https://rankmath.com/kb/rank-math-pro-nulled/
Don’t hesitate to get in touch if you have any other questions.
I am assuring you that we have an active license. I will contact you again when we have resolved this account issue.
Hello,
Sure, let us know how this goes.
Meanwhile, if you have any other concerns, please don’t hesitate to contact us anytime so we can assist you further.
Looking forward to helping you.
