getting this error message.

#997601
  • Mike (foreverozone)

    6 days, 3 hours ago

    Rank Math free

    I disabled all in one seo and jetpack.

    Installing Plugin from uploaded file: seo-by-rank-math.1.0.240.zip
    Unpacking the package…

    Upgrading the plugin…

    Backing up the old version of the plugin…

    Fatal error: Uncaught Error: Call to undefined function php_uname() in /var/www/wptbox/wp-admin/includes/class-pclzip.php:5717 Stack trace: #0 /var/www/wptbox/wp-admin/includes/class-pclzip.php(1463): PclZipUtilTranslateWinPath() #1 /var/www/wptbox/wp-admin/includes/class-pclzip.php(302): PclZip->privParseOptions() #2 /var/www/wptbox/wp-content/plugins/easy-theme-and-plugin-upgrades/custom-plugin-upgrader.php(158): PclZip->create() #3 /var/www/wptbox/wp-content/plugins/easy-theme-and-plugin-upgrades/custom-plugin-upgrader.php(79): CAJ_ETPU_Plugin_Upgrader->caj_create_backup() #4 /var/www/wptbox/wp-admin/includes/class-wp-upgrader.php(646): CAJ_ETPU_Plugin_Upgrader->clear_destination() #5 /var/www/wptbox/wp-content/plugins/easy-theme-and-plugin-upgrades/custom-plugin-upgrader.php(40): WP_Upgrader->install_package() #6 /var/www/wptbox/wp-admin/includes/class-wp-upgrader.php(894): CAJ_ETPU_Plugin_Upgrader->install_package() #7 /var/www/wptbox/wp-admin/includes/class-plugin-upgrader.php(135): WP_Upgrader->run() #8 /var/www/wptbox/wp-content/plugins/easy-theme-and-plugin-upgrades/admin.php(74): Plugin_Upgrader->install() #9 /var/www/wptbox/wp-includes/class-wp-hook.php(324): CAJ_ETPU_Admin::update_plugin() #10 /var/www/wptbox/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #11 /var/www/wptbox/wp-includes/plugin.php(517): WP_Hook->do_action() #12 /var/www/wptbox/wp-admin/admin.php(419): do_action() #13 /var/www/wptbox/wp-admin/update.php(16): require_once(‘…’) #14 {main} thrown in /var/www/wptbox/wp-admin/includes/class-pclzip.php on line 5717

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    6 days, 3 hours ago

    Hello,

    We apologize for the issue you are facing with the error message during the installation of the Rank Math plugin. This error seems to be related to the php_uname() function not being available, which can occur if your server’s PHP configuration is not set up correctly or if there are restrictions in place.

    Here are a few steps you can take to troubleshoot this issue:

    1. Check PHP Version: Ensure that your server is running a supported version of PHP (7.4 or greater). You can check this in your WordPress dashboard under Tools → Site Health → Info.

    2. Contact Hosting Provider: If you do not have access to change the PHP settings, please reach out to your hosting provider to ensure that the PHP configuration allows the use of the php_uname() function.

    3. Disable Conflicting Plugins: Since you mentioned disabling All in One SEO and Jetpack, ensure that no other plugins are causing conflicts. You might want to try deactivating all plugins except for Rank Math and see if the issue persists.

    4. Manual Installation: If the issue continues, consider manually uploading the plugin via FTP instead of using the WordPress admin interface. You can extract the plugin ZIP file and upload it to the /wp-content/plugins/ directory on your server.

    If you continue to experience issues, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for bringing this to our attention!

    Sources:
    This Plugin Does Not Work with Your Version of PHP » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Mike (foreverozone)

    6 days, 2 hours ago

    Rank Math free

    I’m not web savvy. I need things to install by themself or I can’t use the service. But thanks for trying.

    Reinelle

    5 days, 13 hours ago

    Hello,

    From the error log, it is pointing to the plugin easy-theme-and-plugin-upgrades.

    You can get in touch with their development team, as they might already have a fix available for this issue.

    Looking forward to helping you.

Viewing 3 replies - 1 through 3 (of 3 total)

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