Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Are you using multisite? If so, please follow the steps in this link:
https://rankmath.com/kb/installing-rank-math-on-a-multisite-environment/
If not, please follow our guide to setup Rank Math on your website:
https://rankmath.com/kb/how-to-setup/
You can also follow our video tutorial here:
https://www.youtube.com/watch?v=dTvZuMRzW4w
I hope that helps. Thank you, and please don’t hesitate to contact us anytime if you need further assistance with anything else.
Hi,
Thanks for this.
I have installed the plug in in WordPress and can see it in the list of plug in’s. However, it appears differently to that shown in your guide, as there are no options listed for ‘settings’ or ‘set up wizard’. the only option I have is ‘view details’, which provides details of the plug in only.
Grateful for your further guidance.
Sean.
Hello,
Thanks for getting back to us.
It seems like the plugin is not configured properly, please have a look at this easy to follow tutorial guide to properly install and setup Rank Math on your website: https://youtu.be/dTvZuMRzW4w
We also have some great articles to get you started with Rank Math:
https://rankmath.com/kb/how-to-access-setup-wizard/
https://rankmath.com/kb/general-settings/
https://rankmath.com/kb/titles-and-meta/
https://rankmath.com/kb/score-100-in-tests/
Hope this helps and please let us know if you have any further questions, it will be our pleasure to assist you.
Thank you.
Hi
I have deleted the plug in so that I could start again. I have started following the you tube guide. However, even the install plug in step does not work. I download the plug in from the website as directed and can see a folder seo-by-rank-math in the downloads folder. I press the upload plug in button in wordrpress and it allows me to select the file to be uploaded. However, if I select the seo-by-rank-math folder (as per the video), it then prompts me to identify which file within the folder to upload. This step was not shown on the video. What do I do here please?
Thanks in advance.
Hello,
Thanks for your reply.
It seems like you’ve extracted the plugin’s zip file. You do not need to extract the zip file of the plugin, you can directly upload the plugin and proceed with the installation.
If the files are downloading in an unzipped format, then you can compress it and then upload the zip file to install the plugin.
Please let us know how that goes.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
