Getting error when trying to update plugin

#980418
  • Resolved Emmanuel

    7 months, 2 weeks ago

    Rank Math free
    Content AI Starter

    I got the following error when trying to update the plugin

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    7 months, 2 weeks ago

    Hello,

    We apologize for the issue you are facing with updating the plugin. The error message you are encountering, PCLZIP_ERR_BAD_FORMAT (-10), typically indicates that there is a problem with the zip file being used for the update. This can happen due to a corrupted download or an issue with the server’s file handling.

    Here are a few steps you can take to resolve this issue:

    1. Clear Cache: Clear your browser and site cache to ensure that you’re not loading a cached version of the plugin.
    2. Manual Update: You can manually update the plugin by downloading the latest version from the Rank Math website and uploading it through your WordPress admin panel:
      • Go to Plugins → Add New → Upload Plugin.
      • Choose the downloaded zip file and click Install Now.
    3. Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories, especially the wp-content folder.
    4. Disable Security Plugins: If you have any security plugins installed, try temporarily disabling them as they might interfere with the update process.
    5. Check PHP Version: Ensure that your server is running a supported version of PHP, as outdated versions can cause compatibility issues.

    If these steps do not resolve the issue, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.

    Princess

    7 months, 2 weeks ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    We can see that you purchased the Content AI Starter plan with Rank Math PRO trial. Please note that Content AI plans differ from our Rank Math PRO subscription. If you intend to purchase the PRO plugin, please purchase it here: https://rankmath.com/pricing/

    Please check this article about the topic: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    When you are ready, you can choose a plan appropriate for you from our website: https://rankmath.com/pricing/

    Let us know if you want to ask for a refund on your Content plan so you can purchase the PRO plugin instead.

    Looking forward to helping you.

    RankBot

    6 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Getting error when trying to update plugin’ is closed to new replies.