Hello,
For us to further help you resolve this issue, kindly share your WordPress and FTP login so we can further troubleshoot it.
Looking forward to helping you with this one.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
submitted details pls check fast
my issue not resolved sitemap
Hello,
I tried to check for conflicts but the Health Check plugin is not working correctly on your website.
However, I was able to check that the theme is conflicting with Rank Math.
I checked your functions.php file but there is no whitespace there, to check the wp-config file, we would need the FTP login details.
However, when I switched to the default theme, the sitemap from Rank Math is loading fine.
Please disable the sitemap that you are using currently, then, get in touch with your theme provider and inform them about the issue.
They should be able to fix it.
Looking forward to helping you.
should i send you cpanel login details ?
Hello,
We tried to load your sitemap coming from Rank Math now and it’s generating it successfully as you can see here:
It seems that the previous error is now fixed on your website.
Could you please verify the same from your side?
Looking forward to hearing back from you.
Hello,
We checked the sitemap and it’s now showing a 404 error, so to fix that we recommend following the following steps:
1. Flush the Sitemap cache by following this video screencast:
https://i.rankmath.com/pipRDp
2. Exclude the Sitemap files of the Rank Math plugin in your caching plugin. The cache could be via a plugin or from the server. For plugins or Cloudflare, please follow this article:
https://rankmath.com/kb/exclude-sitemaps-from-caching/
3. Clear your website’s cache and browser’s cache.
Hope this helps solve your issues.
Don’t hesitate to get in touch if you have any other questions.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was unable to find anything, other than “WordPress login” and “user-” words, in the sensitive data section. The actual logins are not there.
However, I accessed the sitemaps and they’re now loading properly. Here’s a screenshot: https://i.rankmath.com/E1hKEm
As the sitemaps are working properly, please clear your website’s cache and remove all the sitemaps from your Google Search Console account, and submit only the main sitemap: /sitemap_index.xml.
Hope this helps.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
