Getting an Error. RankMath not working with the site

#73204
  • Resolved fxiationdigitals

    4 years, 3 months ago

    Rank Math free

    Hi,

    So I am getting this error below. I tried rolling back to 1.0.45 it’s still showing the same error. I tried flushing the SEO Analysis Data. Still nothing. Please advise on how can I fix this.

    Best,
    Sourav

Viewing 5 replies - 1 through 5 (of 5 total)
  • Uzair

    4 years, 3 months ago

    Hi Sourav,

    Sorry for the issue you are facing.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let me know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    fxiationdigitals

    4 years, 3 months ago

    Rank Math free

    Hi,

    Followed the instruction given. The site seems to be working. But I am not able to open the Elementor Editor. It will only work after I deactivate the RankMath Plugin. Is this normal?

    Please do let me know.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    No, it is not. I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    fxiationdigitals

    4 years, 3 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    I was able to replicate your issue in your site but it seems you have your Elementor (and some other related plugins) several versions outdated.

    Could you try updating them to see if that solves your issue?

    Looking forward to help you.

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Getting an Error. RankMath not working with the site’ is closed to new replies.