Getting an error message every time I try to make a purchase and submit payment

#975685
  • Resolved Solargain
    Rank Math business
    Content AI Creator

    I am trying to submit payment and keep getting this error
    We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
    I have double checked location, turned any VPN or ad blocker off and same with proxy.
    Still getting the same issue.
    We want to use SEO plugin and Content Ai for our business website.
    How can we get this sorted ASAP?
    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hello,

    We apologize for the issue you are facing with your payment. It can be frustrating to encounter such errors when trying to make a purchase.

    Since you’ve already checked your location settings, turned off your VPN, and disabled any ad blockers or proxies, here are a few additional steps you can take:

    1. Payment Method: Ensure that your payment method supports payments in USD, subscription-based payments, and that you are not using a prepaid card. Also, confirm that international payments are enabled on your card.

    2. Contact Your Bank: Sometimes, banks block transactions for security reasons. It might be helpful to contact your bank to see if they can provide insight into why the payment is being declined and request them to approve it.

    3. Try a Different Card: If possible, try using a different credit or debit card to see if that resolves the issue.

    If you have tried all these steps and are still encountering the error, please reply to this ticket with any additional details or a screencast of the issue, and a human agent from our support team will assist you further.

    Thank you for your patience, and we look forward to helping you resolve this issue as soon as possible!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Solargain
    Rank Math business
    Content AI Creator

    We have tried all of the above and still getting the same issue

    Solargain
    Rank Math business
    Content AI Creator

    I still havnt got an answer to this question. Should I look at another SEO plugin?
    I wanted to use RankMath, however if I cant even purchase it then I may need to look elsewhere

    Hello,

    We apologise for the delay in response.

    However, we can see that you have made the purchase.

    Do you still need our assistance with anything else or can we go ahead to close the ticket?

    We look forward to hearing from you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Getting an error message every time I try to make a purchase and submit payment’ is closed to new replies.