German umlauts do not work (again)

#47039
Viewing 14 replies - 1 through 14 (of 14 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I have just tested the keyword on my end but I could not reproduce the problem. Here is a screenshot of the on-page tests:
    Screenshot

    Please clear your site cache and check if the issue will still be reproduced.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    I deleted Brower Cache, Rank Math Transienten and the focus keyword and added Keyword again but same:

    https://o2.surfen-telefonieren.de/inhalte/2020/04/rank-math.png

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Thank you for getting back to us.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi,

    I can’t access the admin area.

    I am getting redirected to mein-konto page.

    Not able to access anything.

    Please try again, it should work now.

    Todd
    Rank Math free

    Hello,

    I copy/pasted your focus keyword into the URL field and it is working now:
    null

    I suppose some minor issues in the umlaut structure.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Not thats wrong. ü is NOT u.

    ü = ue
    ä = ae
    ö = oe

    Rank math old version was fine with this. So your check must be is there a “ü” in the focus keyword, the url must include “ue”

    Hi Ralf,

    Thanks for the follow up.

    We are checking this further and we will be in touch in a short while.

    We appreciate your patience. Thank you.

    Hello,

    We were able to reproduce the error and have logged it.

    Please allow us some time to test and release a fix.

    It should be added to the plugin in the upcoming update.

    You can keep an eye on the changelog and we will be mentioning this error when fixed.

    We seek your patience and understanding in this matter.

    In the meantime, if you need any other assistance, please feel free to let us know. We are here to help.

    Thank you.

    Thanks for your help – yes i will wait for the next updates.

    Todd
    Rank Math free

    Hi Ralf,

    You got it.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 14 replies - 1 through 14 (of 14 total)

The ticket ‘German umlauts do not work (again)’ is closed to new replies.