generating content problem

#963863
  • Resolved Waleed Ahmed

    10 months, 1 week ago

    Rank Math free

    Content AI • Post Editor

    Generated Content
    Sorry, the request has failed. If the issue persists, please contact our Support for assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    10 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with generating content using Content AI. This error message typically indicates that there may be a problem with the request being sent to the Content AI service.

    Here are a few steps you can take to troubleshoot this issue:

    1. Refresh Your Credits: Sometimes, refreshing your credits can resolve issues. You can do this by going to your WordPress Dashboard → Rank Math → General Settings → Content AI and refreshing the credits. Refresh Credits

    2. Check Credit Limit: If you are a Business or Agency user, ensure that you have not reached your Content AI credits limit for the domain. You can check and increase your credits in the Connected Websites section of your Rank Math account.
      Click Websites
      Click Change Limit
      Increase the Content AI credits assigned to the site and click Save

    3. Modify Your Prompt: If the prompt you are using contains unsafe words or is intended to generate content that promotes unsafe actions, Content AI may reject it. Try modifying your prompt to ensure it complies with safety guidelines.

    If the problem persists after trying these steps, please reply to this ticket, and a human agent from the Rank Math Support team will take over and assist you further.

    Thank you for raising this concern, and we hope to resolve it quickly for you!

    Sources:
    Resolving Content AI Related Issues » Rank Math

    Rakibuzzaman Siam

    10 months, 1 week ago

    Hello,

    We can see you’ve already used all the credits for this month. The credits will auto replenish on 18 Feb 2025.

    Please note that when you exhaust your credits in a month, you have the following options:

    – You can wait till the next month for the credits to replenish
    – You can upgrade your subscription to a higher plan
    – If you already have the highest plan, then you can reset your credits for the remainder of that month by paying a nominal one-time fee

    In this case, if you need more credits, you can purchase a Content AI subscription from here: https://rankmath.com/content-ai/#pricing

    Hope that helps and please don’t hesitate to let us know if you have any other questions.

    Thank you.

    RankBot

    9 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘generating content problem’ is closed to new replies.