General tab issue with Divi

Hi,

It is working with Rank Math and Divi:
https://i.rankmath.com/PJaUI7

There has to be something else.

If that doesn’t work, we might need to take a closer look at the settings. Please include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

HI Aagarimo,

Thank you for the temp access.

I’ve logged in to your site but everything seems to be working as expected as shown below:

Could you please clear your browser cache or test the affected page on an incognito window?

Let us know how this goes. Thank you.

Hi Dave,

When logged in using that user, this is the only error I see in the JS Console:

I think there is something on that page that is causing the JS to not load correctly. I am not sure why it is happening only for your user account.

I tried exporting the page layout so I can test locally but there is another issue when I tried. Clicking any option opens your homepage in a new tab. Perhaps the issue is related.

I would recommend duplicating the page and removing all the content. That will tell you if the issue is really with the content or there is something else going on.

Finally, you can use any other account as a workaround 🙂

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Hi there,

Ok, sounds good 🙂

Please let us know if we can provide any additional help!

Thank you.