Gave incorrect details on upgrade

#543019
  • Resolved Nicola Ironside-Skene

    2 years, 8 months ago

    Rank Math free

    Hello, I have just done an upgrade for my account but gave you the incorrect email address where my invoice / login details would have been sent to.

    This is the address I gave you: n********************@g******** (This email doesn’t actually exist)

    It should have been n**********@g******** or n**********@g*************.

    Please can you change it to this account so I can use it for my https://www.poweredbyadhdcoaching.com website?

    Many thanks
    Nikki (Nicola Ironside-Skene)

Viewing 1 replies (of 1 total)
  • Princess

    2 years, 8 months ago

    Hello,

    Thank you so much for getting in touch.

    We have transferred your content AI credits from n********************@g******** to n**********@g*************.

    Now you will need to reconnect your website by heading over to your WordPress Dashboard > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Then you can now use your content AI on your website.

    Please check on your end if everything is working as expected.

    Don’t hesitate to get in touch if you have any other questions.​​​​​​​​​​​​​​​​​​​

    RankBot

    2 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Gave incorrect details on upgrade’ is closed to new replies.