Gallery images are not displayed

#478437
  • Resolved Sergio
    Rank Math free

    We have the plugin installed in an installation with the Woodmart theme and when we have it activated, when clicking on the images in the gallery, they are not displayed. I’ve tried to reinstall a previous version but it doesn’t work.
    https://ibb.co/f1tMf3X

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    Can you please check if the issue persists if the Rank Math plugin is deactivated? You may refer to this guide so your live users will not be affected when you test plugins: https://rankmath.com/kb/check-plugin-conflicts/

    If the issue does persist, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Sergio
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Sergio
    Rank Math free

    Hello,

    thank you very much for your quick reply. I have verified that the error occurs only when I activate the Rank Math plugin, when I deactivate it it is solved. I have provided a user for access. I look forward to any information you may need.
    Thank you so much.

    Hello,

    After further investigation, it seems our Auto Alt feature for images is having a conflict with your theme’s product gallery.

    When you disable the feature in Rank Math > General Settings > Image SEO, the issue will be resolved.

    Can you please contact the support staff from your theme provider and ask if the image slider items are based on alt texts in the images of the navigation icons?

    Looking forward to helping you

    Sergio
    Rank Math free

    Ok, perfect.
    Thank you so much.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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