GA4 Not connecting

#529002
Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    2 years, 10 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    You mentioned that you’re using the Rank Math PRO version, but the account you have used is only the free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Regarding the issue, please follow these steps for initial troubleshooting:

    1. Please delete RankMath’s app from here:

    https://myaccount.google.com/permissions

    remove rank math app

    2. Re-create tables by clicking WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Re-create database Table button.
    re-create analytics tables

    3. Reconnect the account inside Rank Math by clicking here and ensure that you approve all the permission notices that show up:
    WP Dashboard >> Rank Math >> General Settings >> Analytics tab, and click the Reconnect link
    reconnect analytics

    Allow all the permissions on the next screen.
    tick all checkboxes

    4. Let the process complete, which might take around 30 minutes.

    5. Now head over to WP Dashboard > Rank Math > Status & Tools > Database Tools and click the Rebuild Index for Analytics button.
    Rebuild Index for Analytics

    6. Please check if the data shows up here:
    /wp-admin/admin.php?page=rank-math-analytics#/
    analytics data

    If that does not help, please paste the data from here:
    WP Dashboard > Rank Math > Status & Tools > System Status and click the Copy System Info to Clipboard button
    system info

    We really look forward to helping you.

    Thank you.

    Wayne North

    2 years, 10 months ago

    Rank Math free

    Hello,

    Thanks for that. It connected and saved the GA4 info now.

    [moved to sensitive data section]

    One issue still remains – even though connected still not GA4 data coming through? all the SEO performance data reads zeros.

    Any ideas why?

    Wayne

    Jeremy

    2 years, 10 months ago

    Hello,

    Please head over to WordPress dashboard > Tools > Scheduled Actions > Pending.

    or you can try visiting the following URL:

    https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending

    Run the rank_math/analytics/data_fetch scheduled action once more and wait for the data fetch to complete.

    This is how it should look like:

    After that, please allow Rank Math a while to fetch data from Google Analytics and you should be able to see the updated data on Rank Matha Analytics dashboard.

    If the issue persists, let us know here and we will be happy to further investigate this for you.

    Looking forward to helping you.

    RankBot

    2 years, 9 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘GA4 Not connecting’ is closed to new replies.