Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
I checked the website, the tracking code is not added to your website.
Please head over to Rank Math > General settings > Analytics and reconnect with Google, give all the permissions, and configure the settings again.
To verify, clear the website cache, open the website in a new tab and see if the real-time user count is updated in Google Analytics.
Refer to this article for more information:
https://support.google.com/analytics/answer/9333790?hl=en
Let us know how it goes.
Looking forward to helping you.
Hi,
thanks for the feedback. But the problem is now even more strange.
I reconnect, I check all the boxes, I select the correct GA4 code, but after saving, it’s not stored…
KR,
Jens.
Hello,
Can you please try to save the Analytics settings in an Incognito window in Chrome?
Let us know if the issue persists.
We are here to assist you.
Hi,
Ok, that did the trick!
I could link to GA4 now, and the visits are tracked. So connecting in incognito mode is the way to go for the future.
Thanks for all your support!
KR,
Jens.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
