Free Version – Requesting Reset or Reconnect to Account

#817381
  • Resolved Dr. Lynne M. Kostiuk

    1 year, 5 months ago

    Rank Math pro

    Hi there,
    I am not sure why but the free version has asked us to reconnect our account at various times. I am wondering if it happens after an update but cannot say for sure. To take steps, I have disabled the auto update feature. However, this is the second time that this has occurred. I have gone in to check why google is indexing certain categories as pages – not sure why that is happening. However, when I signed in all of our info was gone with request to connect account. I also sign in to Rank Math using my google account – would that matter vs creating an account with Rank math?
    I have gone through the process to connect to my google account again. The info all seems to be there again. Is it common to have to reconnect after a period of time?

    I appreciate your support.
    Lynne

Viewing 1 replies (of 1 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I apologize for the inconvenience you are facing with the Rank Math free version asking to reconnect your account multiple times. To address this issue, you can follow these steps:

    1. Disconnect and Reconnect Your Account: Navigate to WordPress Dashboard → Rank Math SEO → Dashboard → Help and click on Disconnect Account to disconnect your account. Then, reconnect it by following the on-screen instructions.

    2. Check Google Indexing: To address the issue of Google indexing certain categories as pages, you can review your website’s indexing settings and ensure they are correctly configured.

    3. Google Account vs. Rank Math Account: Signing in to Rank Math using your Google account should not affect the connection process. However, if you encounter any issues, you can try creating a Rank Math account directly.

    If the issue persists after following these steps, please let us know by replying to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for reaching out for support. We are here to help you with any further assistance you may need.

    Best regards.

    Sources:
    What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math
    How to Delete Old Analytics Data & Start a Fresh Import
    Website Not Shown In Rank Math Account Area » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Free Version – Requesting Reset or Reconnect to Account’ is closed to new replies.