Hello,
We apologize for the issue you are facing with your Content AI credits. It seems that you have tried reconnecting and refreshing, but the credits are still not showing up.
Please ensure that you are logged into the correct account that you used to purchase or sign up for Rank Math. You can check your remaining credits by visiting your Rank Math account area here: Rank Math Account.
If you still do not see any credits, please note that the credits are allocated monthly based on your subscription plan. If you are on a trial or free plan, you may have limited or no credits available.
If everything seems correct and you still have no credits, please reply to this ticket with your site URL so that a human agent from our support team can assist you further.
Thank you for raising this concern, and we hope to resolve it for you soon!
I want you to help me in free credits first to use and check , i have no free credits
Yes i do understand. If you check my domain which is connected techconverzion.com, i changed my hosting and tried re installing Rankmath. So the credits are showing as negative and renewal date is showing as 2024. Could you add credits to my free accout?
-359 credits left this month. Credits will renew on 2024-08-31 9:42 pm or you can upgrade to get more credits here.
could you please resolve thisglitch
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We checked your account and we can confirm that the next reset of your credits will be on 28th of this month. You can see the same in your Rank Math account on your account page. Here’s a screenshot:
Please wait until 28th for your credits to reset. If you still see the wrong credits in your website, please follow this guide: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/.
Let us know how that goes. Looking forward to helping you.
Hi please check the credits has not been used or exhausted, its not refreshed after 28th feb, its glitch, please help
Hello,
We have escalated the issue with our dev team about the credits, and we shall hear from them soon.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
No, Please inform your dev team about the credits which is not been used from day 1, from the time installed its showing same
Hello,
We reset the credits on the account, so you have access to the 750 credits included with every subscription.
If they don’t show on your website, please head over to WordPress Dashboard > Rank Math SEO > General Settings > Content AI and click the little circling arrow to update the credit count.
As for the credit usage, we checked the transactions and noticed you used credits during the month of February to fix SEO tests.
Thank you.
I tried clicking on circling arrow, its showing -350 and will renew in 2024
Hello,
We have fixed the issue for you.
Can you please check?
You may use yoast. It is alternative of rankmath.
I dont like Yoast, I am fan of Rankmath, I will buy premium version after setting up full Rankmath setup. Its almost done but you people are unable to fix one problem and suggesting me to go with YOAST? This is not appreciable.
I keep repeating my issue again and again,
The renewal Validity shows 2024, while we are in 2025.
The credits are in negative
Tried everything available in internet to fix its not working out
If you still not able to fix ? are you dont want to fix?
Hello,
The suggestion to move over to Yoast was not made by anyone in our team. As you can see, the person doesn’t have the support team badge, and it’s just a member of the forums.
To resolve this issue, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
