Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Can you please head over to your rankmath.com Account > Website or visit this URL: https://rankmath.com/my-account/websites/?
Check if you are able to see the correct remaining credits. See my screenshot below for reference:
If the credit count is correct but not on your website, please head over to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your paid Rank Math account again.
If that doesn’t help you, please head over to your Content AI and refresh the credits count so the plugin will request the updated credits from our server and displays the correct one.
Let us know how that goes. Looking forward to helping you.
Hi there, on my RM account itself the credits show as 0.
Hello,
With the Free account, you get 5 credits.
It shows 0/5 because you have not used any credits.
Once you use 1 credit, the counter will increase to 1/5 and so on.
Please follow the steps mentioned by my colleague above to refresh the credits on your website.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.