Formatting issue with Rank Math FAQ - Support

Resolved kelvinzihang
2 years, 8 months ago

Rank Math free

Good Day!

I have the same issue as seen in this post: https://support.rankmath.com/ticket/problems-with-formatting-faqs/, since random (no < or > signs in any of my texts) places get replaced with u003cstrongu003e.

But it doesn’t seem like there is a specific solution to this problem unless you deactivate the Rank Math plugin. Can you please provide some support to this specific issue?

Thank you and with kind regards,

Kelvin

Viewing 5 replies - 1 through 5 (of 5 total)

Reinelle
2 years, 8 months ago

Hello,

Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

Could you please share the affected URL so we can check as well?

Also, are you using the plugin on your site?
https://rankmath.com/kb/turn-faq-block-into-accordion/#num-3-using-wordpress-plugin

Looking forward to helping you.

Thank you.

kelvinzihang
2 years, 8 months ago

Rank Math free

Hello,

thank you providing assistance! Here is an URL with the issue: https://macophilia.de/indoor-haengesessel-test/.

This isn’t the only site that has this kind of problem.

We are not using the plugin “Turn FAQ block into accordion”. Should we use this plugin to get rid of this problem ?

Thank you and with kind regards.

Kelvin

Sandeepan Kumar
2 years, 8 months ago

Rank Math business

Hello,

I tested on my local environment making the answer bold, italic and everywhere it works fine.

Are you getting any JS errors (https://rankmath.com/kb/meta-data-not-saving/#js-errors). If everything in the console is fine, would you please run plugin / theme conflict to see if anything else is causing the issue : https://rankmath.com/kb/check-plugin-conflicts/

Let us know if you find something.

Looking forward to helping you

kelvinzihang
2 years, 8 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Md. Sakib Khandaker
2 years, 8 months ago

Rank Math agency

Hello,

Did you use any import plugin to import the FAQs on your site?

Looking forward to hearing back from you.

Thank you.

RankBot
2 years, 7 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Formatting issue with Rank Math FAQ’ is closed to new replies.