Follow-up on Support Ticket – Temporary Login Provided, Issue Still Unresolved

#1103680
  • Silvio

    1 week ago

    Rank Math free

    Hello,

    I am following up on my previous ticket regarding the issue with Rank Math when used with Astra and Brizy.

    As requested, I have already provided a working temporary admin login in the Sensitive Data section, but I haven’t received any update yet. The problem is still occurring on my side and I would kindly ask if your team has already been able to review the case.

    Could you please confirm whether the issue has been investigated, or provide me with an estimated timeline for the resolution?

    I need to use Rank Math for managing SEO titles and meta information, so this issue is blocking my workflow.

    Looking forward to your update.

    Best regards,
    Silvio

Viewing 9 replies - 1 through 9 (of 9 total)
  • RankBot

    1 week ago

    Hello,

    We apologize for the issue you are facing with Rank Math while using it with Astra and Brizy. Thank you for providing the temporary admin login in the Sensitive Data section; this helps our support team in investigating the issue more effectively.

    Since you have already opened a ticket, we recommend replying directly to that ticket for updates. A human agent from the Rank Math Support team will be able to provide you with the status of your case and an estimated timeline for resolution.

    We appreciate your patience and understanding as we work to resolve this matter for you. If there are any specific details or additional information you would like to share in your reply, please feel free to do so.

    Looking forward to assisting you further!

    Sources:
    How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Silvio

    1 week ago

    Rank Math free

    Hello,

    I am following up on my previous ticket regarding the issue with Rank Math when used with Astra and Brizy.

    As requested, I have already provided a working temporary admin login in the Sensitive Data section, but I haven’t received any update yet. The problem is still occurring on my side and I would kindly ask if your team has already been able to review the case.

    Could you please confirm whether the issue has been investigated, or provide me with an estimated timeline for the resolution?

    I need to use Rank Math for managing SEO titles and meta information, so this issue is blocking my workflow.

    Looking forward to your update.

    Best regards,
    Silvio

    Reinelle

    6 days, 22 hours ago

    Hello,

    The ticket has already been closed, and the data in the sensitive data section is removed.

    Please update the sensitive data section in this ticket to include the logins so we can investigate further.

    Looking forward to helping you.

    Silvio

    6 days, 9 hours ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Adetayo

    4 days, 18 hours ago

    Hello,

    We logged in and we are unable to replicate the issue.

    Please share how the issue occur or the steps we can take to replicate the issue.

    Possibly, you can share this information with a screenshot using https://imgur.com/upload or share a video using https://www.loom.com/ with us so that we can investigate the issue further.

    We really look forward to helping you.

    Silvio

    4 days, 8 hours ago

    Rank Math free

    Hello,

    Thank you for checking. I have identified when the error occurs:

    From the Brizy editor, when I click the button at the bottom left “Go To Dashboard”, I get redirected to an error page.

    The same issue happens whenever I try to create or edit a blog post.

    Here is the link with screenshots of the issue so you can see exactly what happens:
    👉 https://imgur.com/a/WGeyG6X

    Please try following these exact steps to replicate the problem.

    Thank you for your support,
    Silvio

    Jeremy

    9 hours, 4 minutes ago

    Hello,

    Sorry, but we still couldn’t reproduce the issue here. See the video screencast we shared in the Sensitive Data section of this ticket.

    If it seems that we are still missing something, please record the steps you took to replicate the issue. You can use this tool to record your screen: https://loom.com/

    Looking forward to helping you with this one.

    Silvio

    1 hour, 7 minutes ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Silvio

    1 hour, 6 minutes ago

    Rank Math free

    Hello,

    Thanks for checking. I’m not seeing any video or attachments in the Sensitive Data section on our ticket—could you double-check on your end?

    In the meantime, here’s a Loom recording that shows the issue end-to-end, including the exact steps to reproduce it: Sensitive Data

    Please let me know if you’d also like console logs, HAR file, or any additional details. Happy to provide whatever helps.

Viewing 9 replies - 1 through 9 (of 9 total)

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