Follow-up on Monthly AI Credits (7,500) Not Received

#1004065
  • Resolved jairos adventures

    6 months, 1 week ago

    Rank Math free
    Content AI Creator

    Dear Rank Math Team,

    I hope this message finds you well.

    I’m writing to follow up on my monthly AI credits. As per my subscription, I should receive 7,500 AI credits at the beginning of each new billing cycle. However, I’ve noticed that the new credits for this month have not yet been added to my account.

    Could you kindly check and confirm why the credits haven’t been reflected yet? A new month has already started, and I’d appreciate your assistance in resolving this as soon as possible so I can continue using the AI tools without interruption.
    My website is http://www.jairos-adventure.com

    Looking forward to your response.

    Best regards,

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    6 months, 1 week ago

    Hello,

    Thank you for contacting us and bringing your concern to our attention.

    We don’t see any active Content AI subscription under this Rank Math account.

    If you’ve purchased the subscription with some other email address, you can share it with us or you can search and forward the receipt from FastSpring.com so we can locate your account.

    Looking forward to helping you.

    jairos adventures

    6 months, 1 week ago

    Rank Math free
    Content AI Creator

    The email I have used is J**************@g******
    Site http://www.jairos-adventure.com

    Princess

    6 months ago

    Hello,

    To avoid any confusion in the future, would you like to merge these two accounts?

    If so, please tell us the preferred email address and we will do the needful.

    We really look forward to helping you.

    RankBot

    5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Follow-up on Monthly AI Credits (7,500) Not Received’ is closed to new replies.