Follow on from FAQ not showing

#548559
Viewing 9 replies - 1 through 9 (of 9 total)
  • Sandeepan Kumar

    2 years, 8 months ago

    Rank Math business

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    It seems that you are using the Rank Math PRO plugin but you have created this ticket using your Free account. Can you please share the email address you used to purchase the PRO subscription so we can verify it first?

    I tested the URL you shared and I didn’t find any schema being added. Please make sure you have activated the Schema Module. You may check that in Rank Math > Dashboard > Modules:

    Once you’ve activated it, please let us know if works or not.

    Looking forward to helping you.

    James

    2 years, 8 months ago

    Rank Math free

    Hey its [moved to sensitive data section]

    James

    2 years, 8 months ago

    Rank Math free

    Also I have turned on Schema.

    Sandeepan Kumar

    2 years, 8 months ago

    Rank Math business

    Hello,

    As the proposed solution didn’t work, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    James

    2 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Reinelle

    2 years, 8 months ago

    Hello,

    Thank you for your patience.

    I’m unable to find any pages/post where you have applied the FAQ schema, so I’ve added a test schema to your post. Please refer to the screencast attached in the sensitive data section.

    If I’m missing some steps to replicate the issue or there’s an affected URL, please let us know so we can investigate the issue further.

    Regarding your account, we can merge both of your accounts so you can consolidate all of them into a single account. Please confirm which is your preferred email address in the sensitive data section and we will do the needful.

    Looking forward to helping you.

    Thank you.

    James

    2 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    James

    2 years, 8 months ago

    Rank Math free

    I am currently using in the FAQ divi module. I attached an image.

    Miguel

    2 years, 8 months ago

    Hello,

    If you check the database and look for the page affected by this you’ll see the post_content doesn’t include the Divi shortcodes for the accordion so we bypass the Schema because we cannot find those as well.

    In this case, it seems an issue with Divi saving the data into the database and we recommend getting in touch with them about this situation.

    Don’t hesitate to get in touch if you have any other questions.

    RankBot

    2 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Follow on from FAQ not showing’ is closed to new replies.