Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
It seems to be working fine on my end.
If the issue persists on your end, please clear your website cache, and head over to your WordPress Dashboard > Rank Math > Status & Tools > Database Tools and clear the transients.
Let us know how it goes. We are looking forward to helping you.
I think you replied a wrong ticket, the video you sent is no way related to my site.
Please check again, my site is still not setting Focus Keyword.
I have cleared the transient as you directed nothing changed, the error remains
Hello,
I deeply apologize for that.
Upon checking a post on your website, the layout seems to be so broken and I can’t update the page due to overlaying texts. Please refer to my video screencast in the Sensitive Data section.
I tried conducting a plugin/theme conflict test but your website won’t let me enable troubleshooting mode.
Could you please refer to this guide and see if you are able to determine the cause of the conflict? https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Here’s another guide fix for this kind of issue: https://rankmath.com/kb/meta-data-not-saving/
Let us know how it goes. We are looking forward to helping you.
I tried the plugin debugging but it still not working, I am assuming that this could be as a result of firewall blocking access.
I am not using Wordfence but I use Cloudflare and my Cloudflare is customized to protect bots from attacking my site because I once face a DDoS attack on my blog.
Can you confirm to me if this could be the cause?
I cloned my site to another of my domain and I tried setting the focus keyword, everything worked fine. Then I uninstall the version of the WordPress on tricksvile.com and clone back the copy of my site that is working fine in another domain and I tried checking the focus keyword, it’s still not working.
Please if you can help me go through the site to know if there is a way to detect the possible cause of the issue. Feel free to uninstall any plugin or theme that is conflicting with other functions on the website.
Hello,
We’re really sorry for the unfortunate delay.
I logged into your website’s admin area but I was unable to replicate the issue. The focus keyword is saving properly. I tested with existing and new posts but it seems to be working fine.
Please have a look at the screencast in the sensitive data section of this ticket.
If there’s a specific post with the issue, please share it’s URL so that we can investigate further.
Looking forward to hearing back from you.
Thank you.
I was stranded because of your delays in reply, I went ahead and downgraded the plugin to latter version and it started working fine.
Hello,
We’re sorry for the previous unfortunate delay.
I logged into your website’s admin area and updated Rank Math to its latest version and I was still unable to replicate the issue.
The keywords are saving properly.
Please refer to my screencast in the sensitive data section and confirm it on your end.
Looking forward to hearing back from you.
Thank you.
https://www.tricksvile.com/coin-master/
I tried and I’m still having the same issues.
Login again, set focus keyword “Coin master mod apk” to the link pasted above.
Save it and refresh the page to know if the keyword is still there
Hello,
I checked the post and I was able to replicate the issue.
Your firewall is blocking access to the updateMeta file. Please have a look at the screenshot in the sensitive data section of this ticket for a quick reference.
Since this is not happening on all posts, I wanted to test for a plugin conflict, but the Health Check plugin is not working properly on your website. Upon enabling the troubleshooting mode, plugins are not getting activated.
However, please whitelist the below route and see if that fixes the issue:
/wp-json/rankmath/v1/updateMeta
For more details, please refer to this guide:
https://rankmath.com/kb/meta-data-not-saving/#num-4-blocked-access-to-the-file
You may get in touch with your web host regarding this.
Please let us know how that goes.
Thank you.
I followed the guide in the link you posted and everything is now working fine. Thanks
Hello,
We’re glad that we could address the concern.
If you have another question in the future, please feel free to reach out, and it will be our pleasure to assist you again.
Thank you.
