Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
After checking it, it seems you get the following errors when trying to save:
api-fetch.min.js:2 POST https://website.com/wp-json/rankmath/v1/updateMeta?_locale=user 403
post.php:1 Uncaught (in promise) {code: "invalid_json", message: "The response is not a valid JSON response."}
Those errors usually are caused when something is blocking access to the WordPress API REST.
I would recommend disabling the plugins one by one to check what could be causing it, also I would recommend contacting your hosting support, to check if something is blocking the WordPress API REST.
Please let us know if you find the culprit.
Looking forward to helping you.
I’m having this same issue. I had several of my posts optimized to around 90/100. All of a sudden, it’s not recognizing my focus keyword which takes me down to about 55/100. Can you please assist? Thanks.
I have been working with my host for the past few days to try and solve this issue. They have been very thorough and helpful, but are convinced this is a RankMath issue and not to do with any server side, php errors or plugin conflicts.
I have been advised by them to reach out to RankMath support to try and solve this.
Actually, I just fixed my issue and it was Site Origin causing the issue. I looked to see which plugins recently updated and SO just updated the same day. De-activated it and it’s all fixed.
Thanks
Hello,
@vickievelasquez thank you for letting us know!
@davidjamesault are you using SiteOrigin? Could be the same cause as the other user?
Looking forward to help you.
No, I do not use SiteOrigin.
I do have two Thrive plugins installed, but:
1). I have tried deactivating them and it did not make any difference
2). One of my other site also has the same two plugins and on that site RankMath is working perfectly
Is there any history of there being an issue with the Thrive Theme plugins and Rank Math?
Do you have any other ideas as to what the problem could be?
Hello,
We don’t have any reported issues with Thrive but let me ask devs to check your site to see if they can determine something.
Looking forward to help you.
Hello,
For some reason, WordFence is blocking the updateMeta request which Rank Math uses to update the metadata. Please check the screencast I added in the Sensitive Data Section. I wanted to whitelist it from the Wordfence >> Tools settings but the page is not showing the updateMeta rule.
Can you please contact the hosting team and ask them to check the Firewall Settings and whitelist the updateMeta rule? You can also forward them the screencast I shared in the Sensitive Data Section.
I hope that helps.a
Hello Pratik,
Thank you so much for your help!
You have solved the issue !!!
It appears to be working fine now.
Thank you,
David
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
