Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
I checked your website admin and the keyword does not indeed work. I tried it on my end and it seems to be working fine. Please see my video screencast below:
https://i.rankmath.com/6UXbA6
It would seem that there is a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
If the issue persists, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Please do take a complete backup of your website before sharing the information with us.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi Jeremy,
So i deactivated all the plugins and changed the theme to Twenty Twenty-One, I activated ONLY Rank Maths plugin and the problem was still there.
I activated the plugins one by one but didn’t notice any change either.
I have edited the sensitive information box and included the FTP and SSH details.
Thanks
I have just been told that the team briefly installed Yoast last 2 weeks to figure out why https://www.kanyidaily.com/2020 was redirecting to the homepage….but works perfectly when we were using yoast.
They deactivated Yoast when they couldn’t figure out why url/year was being redirected to the homepage on RankMaths.
I’m guessing this problem with Focus Keywords not being suggested started after they installed and deactivated/removed Yoast.
Hello,
I noticed that some plugins were deactivated by your team.
Can we reactivate them and also activate the main theme?
A lot of our readers are complaining since it’s a live site…
Hello,
Thank you for the update, and sorry for the delay.
We apologize for the plugins that were deactivated. Yes, you can enable them now since it’s a live site.
However, I’ve already fixed the issue with the URL with year redirecting to your homepage by enabling the Date Archives in Rank Math > Titles & Meta > Misc Pages.
Please allow me to consult with our dev team about the issue with focus keyword suggestions not showing on your website. We will get back to you shortly.
We really appreciate your patience on this matter.
I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.
Hello,
Rank math keyword suggestion will only work if you have connected your site to your Rank math account. I checked your site and it seems it was disconnected. Please note that Rank math will automatically disconnect if you deactivate the plugin on your site so if you didn’t do this manually, that may have been the case.
That said, I tested by connecting your site to a test account and it seems to have worked as expected, please check the screencast in the sensitive section.
Looking forward to helping you
Thanks so much Micheal. I appreciate you and the team looking into this and providing a fix for my issues.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
