Hello,
I’m sorry to hear that you are facing issues with the focus keyword being deleted after saving the product category. It seems like you were able to edit three categories before encountering this problem.
Regarding the error 403 you are experiencing when trying to save the product category, it might be related to a security setting in Wordfence. Even though you added certain endpoints to the exclusion list, the issue persists.
Since you are encountering a specific error related to Rank Math endpoints like /wp-json/rankmath/v1/updateMeta, /wp-json/rankmath/v1/updateSchemas, and others, it would be best to have a closer look at your setup to identify the root cause of the issue.
To further investigate and resolve this matter, I recommend assigning this ticket to our human support team by clicking on the available buttons. They will assist you in resolving the focus keyword deletion and the error 403 you are encountering when saving the product category.
If you have any additional details or questions, feel free to share them by replying to this ticket. Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.
Have a great day!
Sources:
Why Can’t I Enter More Than 1 Focus Keyword in Post and Product Categories? » Rank Math
How to Automate the Insertion of Focus Keyword » Rank Math
Bulk Editing Options in the Rank Math SEO Plugin
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
When you see a 403 error that means the Rank Math Rest Route is getting blocked. In this case, you can share your website URL with us so that we can check the issue further for you.
Meanwhile, you can also try to follow this guideline to check if any of your plugins/themes are conflicting with Rank Math: https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Do you need my password to log in ?
I did those steps, rank math, and woocommerce was active other plugins were deactivated. But the error is still there.
Hello,
Thank you for your patience.
Upon checking the Rank Math routes on your live site, it is getting blocked by your WordFence firewall. Please refer to the screenshot attached in the sensitive data section.
In WordFence, you may just need to ensure that the Rank Math routes are not getting blocked by the WordFence firewall:
/wp-json/rankmath/v1/updateMeta
Here’s a guide you can follow to whitelist the route:
https://rankmath.com/kb/whitelist-rank-math-in-wordfence/#whitelist-rank-math-in-wordfence
Once done, try saving again with Rank math.
Hope that helps.
It was added before this, but still doesn’t save the keyword.
Hello,
To help you investigate this issue further, we might need to take a closer look at your website and settings. Please follow these steps:
- Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
- Make sure you take a complete backup of your website before sharing the information with us.
- If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
- You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/
We appreciate your cooperation and patience.
Thank you for choosing Rank Math.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I hope this is good, if you need anything please say.
Hello,
Thank you for your patience.
We’ve logged in to your site and tried updating the keywords on some of your product categories.
Unfortunately, we’re unable to replicate the issue as they are saving fine.
Could you please share the affected category URL so we can investigate the issue further?
Looking forward to helping you.
It works now, I don’t know why but yesterday doesn’t save the keyword.
Thank you for your help and for your time!
Hello,
Thank you for the update.
We’re glad that this issue is already resolved.
If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.
Looking forward to helping you.
Thank you.
