Focus Keyword field won’t add the focus keyword

#462478
  • Resolved Jon
    Rank Math free

    Hi! I just installed RankMath on my wordpress blog and I’ve been playing around with it. The one issue I’ve come across is that when I try to type in a focus keyword into the appropriate field on the plugin it never gets added and the SEO analytics never get updated. I’ve tried hitting enter after typing it in, I’ve tried adding a comma and semicolon, and I’ve tried selecting it from the autosuggest drop-down list but still nothing.

    I’m using Chrome as my browser if that helps.

    Thanks!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please check if you are using a Firewall, as it may prevent saving the changes.

    If you are using a Firewall, please whitelist this route:
    /wp-json/rankmath/v1/updateMeta

    Whitelisting the route should fix the issue.

    You can check this link for more information:
    https://rankmath.com/kb/meta-data-not-saving/#firewall

    I hope this helps. Looking forward to helping you.

    Jon
    Rank Math free

    To my knowledge I’m not using any Firewall. Jetpack isn’t installed and there are no other security plugins I’ve added myself.

    Is there somewhere else that might be blocking it?

    Anas
    Rank Math business

    Hello,

    Please take a backup of your .htaccess file and replace it with the default WordPress .htaccess file. You can get the file here: https://wordpress.org/support/article/htaccess/

    You can follow this guide to edit the .htaccess file:
    https://rankmath.com/kb/edit-htaccess/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jon
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    Please also share your FTP login in the sensitive data section so we can further debug the issue.

    Looking forward to helping you on this one.

    Jon
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Anas
    Rank Math business

    Hello,

    I logged in to your website and checked the settings.

    I was unable to replicate the issue, the focus keyword is added and saved without any issues and the SEO Analysis is also updated.

    I have added the focus keyword on the latest post, if the issue is on some specific post, please share the affected URL with us so we can check.

    We look forward to helping you.

    Jon
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Hello,

    It seems that you have already marked this ticket as already resolved. Could you please confirm?

    The information in the sensitive data section are deleted once a ticket is already marked as resolved. However, I’ve reopened it in case you wanted to add something again.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 9 replies - 1 through 9 (of 9 total)

The ticket ‘Focus Keyword field won’t add the focus keyword’ is closed to new replies.