Hello,
Thanks for getting back to us.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
I don’t know if I’m in the right place to ask a but if not tell how to. My question is why is Rank Math all of a sudden (just the last 2 posts) not acknowledging that my focus keyword is in the content or in the start of the content or in the SEO Meta description. Up to this point it was working perfectly. I hope this isn’t an indication that I’ll keep having problem.
Just in case my email address is d**@s*********************** for the question I just sent.
Hello Don,
Thank you for contacting Rank Math today.
You are on the right place but we do recommend opening new tickets for new issues. Unfortunately this is not a known issue.
How are you editing your posts? Is this through a page builder?
Have you tried to flush your site cache?
Looking forward to helping you. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
