Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
Please check if you are using a Firewall, as there are chances that it will prevent saving the data. You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
I hope this helps. Looking forward to helping you.
WordPress Setup Issue
With all plugins disabled and your theme set to the default Twenty Twenty, try reproducing the issue.
(a) If you still have the issue, your WordPress setup is the root of the problem.
I tried the steps mentioned in the link.
Yes, i find the root of the problem is the WordPress setup. But i don’t know how to deal with the WordPress setup issue
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I was able to check that the updateMeta route is being blocked by Sucuri Firewall on your site. This is the route Rank Math uses to save the metadata.
Please get in touch with your host and ask them to whitelist the route in the Firewall. You can refer to the following guide: https://rankmath.com/kb/meta-data-not-saving/#firewall
The issue should be resolved once the route is whitelisted.
Let us know how that goes. Looking forward to your update.
Thanks.
Hello,
We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.
If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.