Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi,
Please add you site access URL too so we can look into this.
Looking forward to helping you. Thank you.
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Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I have logged in and tried to set the focus keyword in a new post and I had no issues (as you can see in the screencast attached in the Sensitive Data section).
Could you check it?
Looking forward to help you.
I have again checked but the problem is same. Please find any solution for the same.
Hello,
I also can’t replicate the issue. I checked your site and added a focus keyword for your draft post: Jharkhand State Open Board Admission Last Date 10th & 12th
and it was added and reflected successfully please check.
Is there any specific post you would want us to look into?
Looking forward to helping you. Thank you.
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Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.