Focus Keyword Auto Erase - Support

Resolved Tour Zop
4 years, 1 month ago

Rank Math free

Hi,

My RankMath plugin was working fine so far. But since today morning, I have observed that the focus keywords on my articles are getting automatically erased and score is falling to previous value. I am also not seeing any RanMath SEO Details for my new posts in the post menu of WordPress. For the older posts, SEO Details are there but the same is missing for new posts. I have troubleshooting steps mentioned on this link: https://wordpress.org/support/topic/focus-keyword-auto-remove/. I have found out that this issue is there even when without enabling any other plugins except RankMath and theme.

Could you please help in resolving this issue.
RankMath ver 1.0.56.1
WordPress ver 5.6

Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)

Febby
4 years, 1 month ago

Rank Math free

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you. Thank you.

Tour Zop
4 years, 1 month ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.
Danial
4 years, 1 month ago

Rank Math business
Hello,

Upon checking, I see an error while trying to save a draft post:
```
Failed to load resource: the /wp-json/wp/v2/users/me?_locale=user:1  server responded with a status of 403 ()
Failed to load resource: the /wp-json/wp/v2/blocks?per_page=100&context=edit&_locale=user:1 server responded with a status of 503 ()
```
Those errors can happen by several reasons like not valid permissions in folders, incorrect .htaccess, or blocked by a firewall from the web host.
I have added here a guide you should check: https://docs.presscustomizr.com/article/195-http-error-403

Please check with your web host as well to see if they are blocking anything.

I hope this helps you with your issues.
Tour Zop
4 years, 1 month ago

Rank Math free

Hi,

Just one question, I am not able to see the above errors in my log. Where can I see them ?
Also, I have adjusted my firewall settings, but I am still getting above issue. Could you please check further ?

Reinelle
4 years, 1 month ago

Hello,

Thank you for following up.

You can see those error logs from your browser. The Browser Console will let you see the error while you try to save the Rank Math settings like the Focus Keyword:
https://wordpress.org/support/article/using-your-browser-to-diagnose-javascript-errors/

In this case, you may need to coordinate with your web host for any file permission issues as my colleague suggested.

I hope that helps. Thank you, and please don’t hesitate to contact us if you need further assistance.

RankBot
4 years ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Focus Keyword Auto Erase’ is closed to new replies.