Focus keyword and Snippet Edit does not work

#76246
  • Resolved Christie

    4 years, 3 months ago

    Rank Math free
    Content AI Expert

    Hi, I am having an issue, every time I update the focus keyword and snippet data on Meta description and meta title individually for each PAGE (on elementor and on wordpress), it doesnt work. It does not SAVE nor update. All changes to the meta we did on this testing site, thankfully we are just getting started, are completely gone.

    Cache has been cleared from server and wordpress multiple times.

    I use elementor, I changed it on elementor and still wont save, everytime I refresh the page, all changes to META description and tittle are gone including the keyword focus. I need to individually write a meta description for each landing page. I dont want a global description, which is what rankmath is doing, is pulling the description fom settings and Over Writing, its automatically changing my individual unique description and meta titles, to a global description. I dont want schema as I have my own dedicated code and this is a Financial Company/website/loans/legal that is not offered by rank math schema.

    We cannot have these issues once our real site is migrated. Please advise on what we can do to fix this, thank you in advance

    C.

    • This topic was modified 4 years, 3 months ago by Christie.
    • This topic was modified 4 years, 3 months ago by Christie.
Viewing 11 replies - 1 through 11 (of 11 total)
  • Christie

    4 years, 3 months ago

    Rank Math free
    Content AI Expert

    I also tried to add FAQ schema on wordpress, as it was suggested, and it doesnt save it.

    • This reply was modified 4 years, 3 months ago by Christie.
    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I was going to check it but it seems you didn’t add your website URL in the Sensitive Data section so we are not able to log in. Could you check it?

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Christie

    4 years, 3 months ago

    Rank Math free
    Content AI Expert

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Michael Davis

    4 years, 3 months ago

    Rank Math pro

    Hello,

    The username provided doesn’t seem to be correct.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Christie

    4 years, 3 months ago

    Rank Math free
    Content AI Expert

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Christie

    4 years, 3 months ago

    Rank Math free
    Content AI Expert

    I already tried the plugin conflict issue prior to sending a ticket, but I could not find what was the problem. I deactivated every plugin and still got the same thing.

    This was not happening before and I have been using elementor theme before I downloaded Rankmath. The theme is not the issue. Please let me know if this can be resolved otherwise we will need to move to our old Yoast premium version. We cannot have thes kind of issues once the site is migrated due to our rankings.

    I updated the username and password, thank you very much!

    Alberto

    4 years, 3 months ago

    Rank Math business

    Hello,

    After checking it we saw the server is blocking REST API requests and since Rank Math uses them to save the content (for example the focus keyword), that is why you are having the issue.

    This is the error messages:
    api-fetch.min.js?ver=b437dd9d1118e698b1b85961e759bf03:2 Uncaught (in promise) {code: "invalid_json", message: "The response is not a valid JSON response."}

    We have seen this happening before and it was always caused by one of these two causes:

    • Your server blocking it, firewall policies, or even a security plugin. In that case you should check for security plugins and also ask your hosting support for help
    • Due to some plugin having the WordPress REST API disabled

    Looking forward to help you.

    Christie

    4 years, 3 months ago

    Rank Math free
    Content AI Expert

    Thank you. I will have a developer look into it and see if we can fix it. But I think I will have to use another plugin that doenst give these issues. Everything else I tried does not give these issues. Yoast does not give these issues. Thanks again for looking into this

    Uzair

    4 years, 3 months ago

    Hi Christie,

    Every plugin has a set of features that are different than others and rely on certain requirements that others might not need.

    Please let us know what your developer says.

    We, of course, would hate to see you leave but we respect your decision.

    Let us know if you need our help with anything at all.

    Christie

    4 years, 2 months ago

    Rank Math free
    Content AI Expert

    Hi guys, we managed to fix the issue. Sucuri was blacklisting it and we whitelisted the IP address and cleared the cache (WAF API v1). We upgraded the hosting plan recently and I believe that’s when the issue started to happen. Rankmath is great for elementor and would have hated to stop using it. I appreciate your help in looking into this issue and directing me wisely. Stay well! And thank you again!

    Alberto

    4 years, 2 months ago

    Rank Math business

    Hello Christie,

    Thank you for letting us know the cause of your issue and welcome back!

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

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