Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
If the changes are not saving while using Rank Math, please check if you have any firewall as there are chances that it will prevent saving the data.
Here’s a link for more information and troubleshooting steps:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how this goes.
Thank you.
Hello
I found errors in my account. But i dont know how t find a way to reslove please help to reslove
Thank you
Hello,
Can you please try disabling your server’s firewall temporarily to test if the issue goes away?
If that doesn’t help, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
I tried to log in to your website but the login credentials are incorrect.
Please check and provide the correct login details so we can check further.
Looking forward to helping you.
i re enterd my website credintials please check once
Hello,
We are still not able to log in to your website.
The username is not registered on your website.
Check the screencast in the sensitive data section.
We look forward to helping you.
Please check my website in wordpress.com not in wordpress.org you can access my account only in WordPress.com
Thankyou
Hello,
I tried on WordPRess.com but it still not working. The username news60minutes.com doesn’t exist. Also, when I tried to use news60minutes, it sends a login link to the registered email. Please share the username and password that we can use to directly log in to your site so we can check and assist you further.
Looking forward to helping you.
Hello,
I have give you my mail id details also please check once
I have updated the sensitive data as requested. Can you please check further?
Rankmath plugin is in deactive stage in my wordpress if you want you can activate and check
Thank you.
Hello,
We have tried logging in to your Gmail, but you have a 2-factor authentication sent to your phone.
In this case, you can use the below plugin to generate a temporary login URL to your website and share that with us instead so we can easily log in:
https://wordpress.org/plugins/temporary-login-without-password/
Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
