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Hello, I been trying and trying, no one was able to help me. I tried everything that your support sent me. I need more help someone that can fix this issue from your end please. my focus key words not saving on Rank math. there is no phone number to contact. I turned off the fire wall and still no use. can someone care enough to help me or I just delete this plug in?
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Hello,
We apologize for the issue you are facing with your focus keywords not saving in Rank Math. Thank you for your patience and for trying the troubleshooting steps provided by our support team.
Here are a few additional steps you can take to diagnose the problem:
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Check for Plugin Conflicts: Sometimes, other plugins can conflict with Rank Math. You can follow our guide on checking for plugin conflicts to identify if this is the case.
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JavaScript Errors: There might be JavaScript-related errors preventing the saving of your focus keywords. You can check for these errors by opening the Developer Tools Console in Chrome:
- Navigate to More Tools → Developer Tools from the Chrome menu.
- Click on the Console tab. If there are any errors, they will be displayed here. You can refer to this guide on diagnosing JavaScript errors for more details.
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Firewall Settings: Since you mentioned turning off the firewall, ensure that there are no other security settings or plugins that might be blocking Rank Math’s access to save data.
If you’ve tried all these steps and are still experiencing issues, please reply to this ticket with any error messages you find in the console or any other details that might help us assist you better. A human agent from our support team will take over and provide further assistance.
We appreciate your understanding and look forward to resolving this issue for you!
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
Looking forward to helping you.
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