FIXING INCORRECT SCHEMA MARKUPS

#1008276
  • Resolved Christopher M

    4 months, 3 weeks ago

    Rank Math free

    Several of my product pages return the error in the sensitive data section of this ticket when users try to access them. Previous communication with RM help suggests the below:

    “That means you have incorrect Schema markups on the database for the products. To solve the issue, you need to look up in the database for entries that start with “rank_math_schema_” inside the postmeta table and delete the ones that either have empty values or don’t have an identifier after the string I mentioned before.

    If you would like the team to do this for you, you can open a ticket with the website credentials here: <and a link to this page>.”

    Can you help with this please?

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    4 months, 3 weeks ago

    Hello,

    I apologize for the issue you are facing with the incorrect Schema markups on your product pages. To resolve this, you will need to delete the corrupted Schema entries from your database. Here’s a step-by-step guide on how to do this:

    1. Navigate to Your WordPress Dashboard: Go to Posts or Pages and find the affected product.
    2. Get the Post ID: Hover over the affected post or page, and note the number in the URL that appears at the bottom-left corner of your screen (between ?post= and &action=edit). This is your post ID.
      Take note of your post ID
    3. Log into Your Database: Access your database through cPanel → phpMyAdmin. You may need to contact your host for your database’s location and login details.
      Log into your database
    4. Select Your Database: From the phpMyAdmin dashboard, select the affected database.
      Select your database
    5. Search for postmeta Table: Enter postmeta in the search bar and click on it.
      Enter postmeta into the search bar
    6. Filter Rows: Set the Number of rows option to 500, then enter your post ID followed by rank_math_schema in the Filter rows bar.
      Enter the post id followed by rank_math_schema
    7. Delete Corrupted Schema: Once you find the corrupted Schema entries, click Delete on those that have empty values or lack an identifier.
      Head to the corrupted Schema and click Delete
    8. Return to WordPress: After deleting the corrupted Schema, go back to WordPress to add a new Schema to the product if necessary.

    Please ensure you back up your database before making any changes, as this can prevent potential data loss.

    If you would like assistance from our team, please reply to this ticket with your website credentials, and a human agent will take over from there. Thank you for raising this concern!

    Sources:
    Resolving Rank Math Schema Markup Related Issues

    Christopher M

    4 months, 3 weeks ago

    Rank Math free

    Please see this video. Can’t seem to get the results you’re predicting here.
    https://app.screencast.com/PgC6tNMN3NEgz

    Am not able to find the particular database, and searching for postdate doesn’t give the desired results.

    Reinelle

    4 months, 3 weeks ago

    Hello,

    In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘FIXING INCORRECT SCHEMA MARKUPS’ is closed to new replies.