Fix that issue rapidly

#7809
  • Resolved Srijon Kumar Sabuj
    Rank Math free

    Hello Rank Math

    Recently I have tried for installing the Rank Math into my wordpress site. For that, i have clicked on ” Install button” and it’s says “update failed” and didn’t install.

    then, i have download this plugin from rankmath official website and upload it into my public_html plugin folder and try to use. then, i have activated it. and i faced this big problem. I goto address for my wp-admin page and it show “The site is experiencing technical
    difficulties. Please check your site admin email inbox for
    instructions.”…..
    and can’t anything into my wp-admin pages. so please fix that problem shortly.

Viewing 1 replies (of 1 total)
  • Todd
    Rank Math free

    Hi Srijon,

    Thanks a lot for your query and we are so sorry about the trouble this must have caused.

    There is one other user facing the exact same issue as yours.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

    asking for logins

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Fix that issue rapidly’ is closed to new replies.