” File is missing “

#406979
  • Resolved Jérôme Rid Corré

    3 years, 6 months ago

    Rank Math free

    Hello Rank math Team,
    Thank you for the job you are doing everyday.

    I receive several email from my hosting company since few days.
    Here is the trouble

    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_focus_keywords.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_keywords.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_links.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_metabox.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_questions.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_recommendations.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_rtl.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_score.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/_tabs.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/content-ai-dark.scss : File is missing
    /wp-content/plugins/seo-by-rank-math/includes/modules/content-ai/assets/scss/content-ai.scss : File is missing

    Can you help me with it.
    Hosting company is https://www.lws.fr/

    Thank a lot,
    have a nice day

Viewing 1 replies (of 1 total)
  • Jeremy

    3 years, 6 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for the unexpected delays and any inconvenience that might have been caused due to that.

    Can you please delete your Rank Math plugin and re-install it? Don’t worry your settings data will not be removed after re-installing the plugin.

    If the issue persists after doing so, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘” File is missing “’ is closed to new replies.