Fetching data doesn’t work!

#580086
  • Resolved SA AR

    1 year, 7 months ago

    Rank Math free

    Hi,
    First of all, recently, everything was working well and I didn’t change anything for at least two months. The only changes that I know were the update of WordPress and Rank Math.

    In the last few days, I noticed that Rank Math Analytics shows zero search traffic. What I did after that: first I checked my Google Analytics and GSC to see if they get data from my site or not, everything was good, then I did exactly according to below guide to “Refresh Tokens”.

    “What to Do When Rank Math Analytics Shows Zero Search Traffic“

    The weird thing happens here: when in Scheduled Actions (in pending section) I click on “RUN” for “data_fetch”, some actions start (it seems normal and like before) but just for a short period of time! When after some seconds I reload the page there is nothing there (it seems that fetching data doesn’t work) and Rank Math Analytics still shows zero search traffic.

    I had done this fetching data so many times before and I remember every time I ran fetching data, some actions started and took near 30 minutes to end and after that I had new data on Rank Math Analytics.

    I added “System Info” to Sensitive Data.

    Thanks a lot for your time and help.
    Sincerely,

Viewing 6 replies - 16 through 21 (of 21 total)
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  • SA AR

    1 year, 7 months ago

    Rank Math free

    Hi,

    Thank you so much for your help and support.
    It seems I need explain my problem again, because nothing has changed after all these works (the problem is still there)!

    First of all, as I said and you confirmed, I was using URL prefix property (even before opening this ticket) and as I see in my GSC, I have both domain property and URL prefix property and when I select one of them, there is data there, so I don’t think that anything is wrong there.

    Then, my problems are these (as I mentioned before):

    1. At my end even if after your works, I can’t fetch data at all (I didn’t have this problem before and I believe after some recent updates of Rank Math It happened). Now, when I delete data and then RUN data_fetch nothing happens and all of the data are still ZERO!

    2. It seems that after your login and using your debug plugin, data are started appearing but the problem is: first, they are just for one week (it wasn’t like this before, I remember after every fetching that took something near 30 minutes I had all the data on dashboard). Second, when you uninstall your debug plugin, it seems that data fetching doesn’t work anymore (at least here at my end), because nothing happens in the next fetching and of course when I do it manually!

    Again, I want to point out that: recently suddenly I CAN NOT fetching data at my end anymore, and it still there (It was the main reason of opening this ticket).

    Thanks for considering my request.
    Sincerely,

    Miguel

    1 year, 7 months ago

    Hello,

    We can see a complete set of data in the domain property you added us to on Google Search Console, but the API is responding only with data for one week when using the URL prefix property.

    If you want us to debug the connection fully please make sure that you provide access to the URL prefix property instead of the domain property to the email addresses shared previouslyly so we can check the issue and advise further.

    Looking forward to hearing back from you.

    SA AR

    1 year, 7 months ago

    Rank Math free

    Hi,

    Thanks again for your help and support.

    I provided access to the URL prefix property for both of those email addresses (as a Full user), as you mentioned, for further checking.

    I want to emphasize again that the other problem (the main one) is still there, I CAN NOT fetch data at all. If I “delete data” and “RUN data_fetch” nothing happens, all the data are still ZERO! It seems that only with your debug plugin some data (for just one week) appear. No one here helped me about it! Could you please help me what can I do about it and what is wrong?

    Thanks for considering my request.
    Sincerely,

    Miguel

    1 year, 7 months ago

    Hello,

    We have found the issue on your website to be related to the server configuration and the timezone currently set on it.

    If you check the date on your posts and WordPress you’ll see that the calendar seems to be incorrect and it’s showing the year as 1402:
    Calendar

    Please make sure that you get in touch with your hosting provider and ask them to verify the server settings so that the year is output correctly and the plugin can work normally.

    Don’t hesitate to get in touch if you have any other questions.

    SA AR

    1 year, 7 months ago

    Rank Math free

    Hi Dear Miguel,

    That was the case, I told my hosting provider about the server configuration and the time zone, they fixed it, and my problem solved. Now, everything is OK and the data fetching is working great.

    Thank you (Rank Math Support Team) SO MUCH for your patience and help to solve my tedious problem.

    YOU ARE THE BEST.
    Sincerely,

    Princess

    1 year, 7 months ago

    Hello,

    Glad that helped.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

Viewing 6 replies - 16 through 21 (of 21 total)
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