Hello,
I apologize for the issue you are facing with Rank Math after version 1.0.218. It seems that you are unable to save posts and pages since version 1.0.219, which is causing difficulties in updating the plugin. I understand this has been affecting your websites, including innerer-seelenfrieden.de and innerer-seelenfrieden.com.
Since this seems to be a persistent issue even after updating to version 1.0.222, I recommend assigning this ticket to a human agent for further assistance. Please use the available buttons to assign the ticket to a human agent who will be able to provide you with more detailed support.
Thank you for bringing this to our attention, and we appreciate your patience.
Best regards.
Sources:
Fatal Error Happening on Some Installations After 1.0.49 Update » Rank Math
How to Resolve Wordfence Warning for update-1.0.42.php? » Rank Math
This Plugin Does Not Work with Your Version of PHP » Rank Math
Hello,
Apologies for the inconvenience.
Could you please share if there are any error messages upon saving using the latest version?
If there’s no error message, please check if there are any Javascript errors in your browser console upon saving your pages and share the error.
You can upload screenshots using this tool and add the link here.
Looking forward to helping you.
Hallo und guten Abend,
Javascript errors schließe ich aus, weil ich schon seint ewigen Jahren mit ein und dem selben Browser arbeite. Somal bei all meinem 3 Webseiten das gleiche Problem vorliegt. Version 1.0.218. ist alles super und die erstellte Seite wird ordnungsgemäß auf allen 3 Webseiten gespeichert. Ab Version 1.0.219. bleibt der Balken rosa und wird nicht grau, also wird nicht abgespeichert. Cache wird bei mir mittels WP-Sweep regelmäßig gelöscht, genau so wie der Cache der ganzen Seite. Mir ist das auch nur per Zufall aufgefallen, weil mit einen mal links in der Ecke stand “Dies ist ein Revision” und da hatte ich bereits Version 1.0.219. installiert. Nachdem ich jedoch wieder auf Version 1.0.218. runbtergegangen bin, ging auch wieder das Speichern der Seiten.
Hello,
We always advise our users to prioritize using the most recent version of our plugin as we can not guarantee the old versions work currently without conflict with other plugins/theme.
If you have updated to the most recent version and have cleared all cache (plugin/server/browser) and the issue persists, we might need to take a closer look at your site and its settings.
Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
