Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please share the email address you have used to purchase the subscription and the date you have purchased so we can check in our system.
You can add those to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
w****@s******************
Hello,
This is the email address you used to create this ticket which doesn’t have any Rank Math subscription.
If you can’t find the email address used to purchase the plan, please share the name and the last 4 digit of the card you used.
Looking forward to hearing back from you.
Hier sind die Daten aus meinem Kontoauszug zur Abbuchung: FS *rankmath
1.11956009426551
Können Sie damit weiterarbeiten?
Hello,
Unfortunately, it is not possible to check the subscription using the tracking number.
Please share the last four digits of the card you used to make the purchase in the sensitive data section so we can help locate your subscription.
Looking forward to helping you.
Thank you.
Hello,
The subscription is under the i***@d*********** account.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hier steckt ein Fehler in der Mailadresse.
Bitte ändern sie diese auf i***@d**************. Dann kann ich ein neues Passwort anfordern und mich wieder einloggen.
Bitte übersenden sie mir vorab meine Rechnungen für das 2025 für meinen Steuerberater.
Danke
Hello,
To avoid further confusion, would you like us to merge these accounts, consolidating all settings and subscription data into a single account and keep the preferred email address, which is i***@d**************? If you prefer that let us know here and we’ll merge these accounts for you.
As for the invoice, we inserted the invoice for the Rank Math PRO purchase in the Sensitive Data section of this ticket.
Looking forward to helping you.
Danke sehr. Ich möchte, dass Sie bitte lediglich die Mailadresse des Kontos i***@d*********** auf die valide Domain ändern. Bitte führen Sie die Änderung nur für dieses Konto durch.
Vielen Dank!
Hello,
We have gone ahead and changed the password. Please check from your end if everything is in order.
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
