Featured Images Not Appearing with Text Link

#149746
  • Resolved Cara

    4 years, 1 month ago

    Rank Math free

    Hello,

    I recently began using Rank Math on my website. I have posted a couple of times since then, and the issue that I am having is that now the featured image of my post does not show up when the link is copied, pasted, and texted (i.e. to text the link directly to someone). However, on my older posts that were created prior to using Rank Math, the feature image does still show up when those links are copied, pasted, and sent. I suspect that this must be something in the Rank Math settings for my new posts, but I have spent a fair bit of time trying to figure it out and have not been able to fix anything. Are you able to give me some pointers?

    Thank you for your assistance!

    Cara

Viewing 3 replies - 1 through 3 (of 3 total)
  • Danial

    4 years, 1 month ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Does this happen only when you paste it to text? And is it from, WhatsApp or FB messenger or a different app?

    Can you share the working URLs and the affected URLs so we can have a look? You can share the links in the Sensitive Data section.

    Looking forward to helping you.

    Cara

    4 years, 1 month ago

    Rank Math free

    Hi! Actually, I was able to figure the issue out. Once I cleared the cache on my phone, where I was copying, pasting, and sending the links from my website, the featured images showed up properly. I still have no idea why it was only doing this for my newest posts, but I’m just glad it is working now.
    Thanks for getting back to me!

    Reinelle

    4 years, 1 month ago

    Hello,

    We are super happy that this issue is already resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind us asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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