Featured image not showing when share in social media

#809052
Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like the issue is occurring because of the Bengali characters on your image file name. We’ve recently seen this issue with Arabic and some other languages.

    For initial troubleshooting, please try to change the file name in English and after clearing your website cache, check the URL again with the Facebook Sharing Debugger tool and see if that works for you.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    https://imgur.com/a/uSLLPQb

    i am adding link url in english and its fix but after some day suddenly i am facing this problem

    Hello,

    We’ve checked the page with the Facebook Sharing Debugger tool and after scrapping the URL again, we can see that the OG image is showing there properly.

    In this case, please clear your website and browser cache, and check the URL again.

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Featured image not showing when share in social media’ is closed to new replies.