Featured Image Not Showing On Social Snippets

#886245
  • Resolved Jacob Smailes
    Rank Math free

    Hi,

    We’ve recently started using your plugin, and since then, the featured image set in the WordPress backend isn’t being shared when we post on social platforms like LinkedIn and X. Although the image appears correctly in the ‘social media preview’ section of your tool, it doesn’t seem to carry through to the posts.

    Could you please advise on how to resolve this?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with the featured image not showing on social snippets. Thank you for raising this concern.

    There are several reasons why your Open Graph/Social Preview Image might not be appearing when shared on social media platforms like LinkedIn and X. Here are some steps you can take to troubleshoot and resolve the issue:

    1. Check if the Image is Set Correctly

    Make sure that you have added the Facebook/Twitter sharing images through the Rank Math Meta Box. You can do this by checking the settings in the social media preview section of your posts.

    Social Meta using Rank Math

    2. Verify Image Dimensions & Format

    Ensure that the image you are using meets the recommended dimensions and format:

    • Recommended Size: 1200px X 630px
    • Supported Formats: JPEG, PNG, GIF, WebP (AVIF is also supported but may not be recognized by all platforms)

    If your image does not meet these criteria, it may not display correctly on social media.

    3. Check Open Graph Tags in Source Code

    Use a tool like the Facebook Sharing Debugger to check if the og:image tag is present in your page’s source code. If it is found towards the end of the source code, it may not be detected properly by social networks.

    4. Gzip Compression Issues

    If you have gzip compression enabled in your caching plugin, it may interfere with how Facebook detects Open Graph tags. Try disabling it and then clear your website and server cache.

    Disable HTTP (gzip) compression

    5. Scrape Again

    After making these changes, go back to the Facebook Sharing Debugger and click on Scrape Again to refresh the data.

    Scrape again in Facebook sharing debugger

    If you follow these steps and still encounter issues, please reply to this ticket, and a human agent from our support team will assist you further.

    We hope this helps resolve your issue!

    Sources:
    Open Graph/Social Preview Image Is Not Displayed » Rank Math

    Jacob Smailes
    Rank Math free

    Hello, unfortunately, I have tried the suggestions and it is still not working.

    Hello,

    Thank you for contacting Rank Math support, and sorry for the inconvenience this may have caused.

    We checked the website URL you shared and can see that the open graph meta is set up correctly as shown below:

    We also checked using the Facebook debugger tool and the Facebook preview image is showing properly.

    If however, the issue persists on your end, please follow this guide to fix this issue: https://rankmath.com/kb/open-graph-image-not-displaying/#opengraph-image-not-appearing

    We hope this helps and please let us know if you have any questions or concerns.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Featured Image Not Showing On Social Snippets’ is closed to new replies.